1. About these terms
Nuline Migration Pty Ltd (ABN ), trading from Melbourne VIC, Australia, provides migration and visa consulting services. These terms, together with any written proposal, engagement letter or quote we issue, form the agreement between you and us. If there is any inconsistency between these terms and a signed engagement letter, the engagement letter prevails to the extent of the inconsistency.
2. Our services
Our services may include visa eligibility assessments, strategy advice, document preparation guidance, lodgement support, and related migration consulting. The scope of services for your matter will be set out in your written engagement documents.
We do not decide the outcome of any visa application. All visa decisions are made solely by the Department of Home Affairs or other relevant decision-makers. Any timeframe, comment or assessment we provide is an estimate based on the information available at the time and is not a guarantee of success or of a particular processing period.
3. Engagement and instructions
We act on your instructions and on the information and documents you provide. You authorise us to communicate with the Department of Home Affairs and other relevant bodies on your behalf where this is within the agreed scope of work. You must notify us promptly of any change in your circumstances, contact details, or immigration history, as changes may affect your matter.
4. Fees, quotations and payments
Our professional fees are set out in the written quote or engagement letter provided to you before work begins. Unless expressly stated otherwise, our fees exclude government charges such as visa application charges, skill assessment fees, translation costs, and other third-party disbursements, which remain your responsibility.
Invoices are payable by the date stated on the invoice. We may pause work on your matter, or cease the engagement, if invoices remain unpaid after the due date, subject to our obligations under these terms and at law.
5. Your obligations
- Provide complete, truthful and accurate information and documentation.
- Respond to our requests within reasonable timeframes.
- Meet all Department of Home Affairs deadlines, health, character and biometric requirements applicable to you.
- Never provide false or misleading information or documents in connection with any visa application, as this may have serious consequences under Australian migration law.
We are not responsible for delays, refusals or other adverse outcomes caused directly or indirectly by inaccurate, incomplete or late information supplied by you or by third parties.
6. No guarantee of outcome
Migration outcomes depend on legislation, policy, quotas, decision-maker discretion and your personal circumstances, all of which can change without notice. Nothing on this website or in our advice constitutes a promise, warranty or guarantee that any visa will be granted. Our role is to provide professional consulting guidance to the standard of a reasonably competent migration consultancy.
7. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded or limited.
To the fullest extent permitted by law, our liability for a failure to comply with a consumer guarantee that cannot be excluded is limited, at our option, to the supplying of the services again or the payment of the cost of having the services supplied again.
8. Limitation of liability
Subject to section 7, we are not liable to you or any third party for any indirect, incidental, special or consequential loss, or for loss of opportunity, loss of visa entitlements, or loss of profits, however arising, in connection with our services. Our total aggregate liability arising out of or in connection with the services is limited to the professional fees you have actually paid to us for the relevant service.
9. Intellectual property
All content on this website, including text, layout, graphics and branding, is owned by or licensed to Nuline Migration Pty Ltd and is protected by Australian and international copyright laws. You may not reproduce, republish or distribute our content without our prior written consent. You retain ownership of the documents and information you provide to us, and you grant us a limited licence to use them solely for the purpose of providing the services.
10. Third-party and government information
This website and our advice may reference legislation, policy or fees published by the Department of Home Affairs and other third parties. We do not control those sources, and government charges, forms and requirements change frequently. You should verify current government requirements directly with the relevant authority before relying on them.
11. Privacy
We handle personal information in accordance with our Privacy Policy. By engaging our services, you consent to the collection, use and disclosure of your information as described in that policy, including disclosure to the Department of Home Affairs where required for your matter.
12. Termination
Either party may end the engagement by written notice. If you terminate part-way through the matter, you remain liable for fees for work performed up to the date of termination and for any committed disbursements. We may terminate the engagement if you provide false or misleading information, fail to pay properly due invoices, or if continuing the matter would breach our professional or legal obligations.
13. Governing law
These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
14. Changes to these terms
We may update these terms from time to time. The current version will always be published on this page with an updated revision date. The terms that apply to your engagement are the terms in force at the date you sign your engagement documents.
15. Contact
Questions about these terms can be directed to Nuline Migration Pty Ltd by email at ceo@nulinemigrationau.space. You can also reach us through our contact page or request a consultation via our quote page.