Privacy Policy

1. Who We Are

Nuline Migration Pty Ltd is a migration and visa consulting practice based in Melbourne VIC. In this policy, "we", "us" and "our" refer to Nuline Migration Pty Ltd. When you engage our services or contact us, we may collect personal information from you. By using our website at https://nulinemigrationau.space or our services, you agree to the practices described in this policy.

2. The Australian Privacy Principles

The Australian Privacy Principles (APPs) set out standards, rights and obligations around how personal information must be handled. They cover the collection, use, disclosure and storage of personal information, as well as access to and correction of that information. We take reasonable steps to ensure our practices comply with all thirteen APPs, including APP 1 (open and transparent management), APP 5 (notification of collection), APP 11 (security of personal information) and APP 12 and APP 13 (access to and correction of personal information).

3. What Personal Information We Collect

Depending on the migration or visa services you request, we may collect:

• Your name, date of birth, and contact details (email address, residential address);
• Passport and identity documentation details;
• Visa history, immigration records and supporting documents relevant to your matter;
• Qualifications, employment history and English language test results where relevant to your application;
• Information about your circumstances required to assess and prepare your visa application;
• Payment and billing information;
• Website usage data such as pages visited and browser type, collected through analytics tools.

Where the APPs require us to collect sensitive information (such as health or character-related information) for visa purposes, we will only do so with your consent or where otherwise permitted by law.

4. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• Submit an enquiry through our contact page or quote request form;
• Engage us to provide migration and visa consulting services;
• Provide documents, correspondence or evidence in support of your matter;
• Communicate with us by email, through our website or in person.

In some circumstances, we may collect information from third parties, such as government agencies, previous advisers, employers or referees, where it is reasonably necessary for the services we provide and permitted by the APPs.

5. Why We Collect and How We Use Personal Information

We collect, hold, use and disclose personal information so that we can:

• Assess your eligibility for Australian visas and provide migration advice and consulting services;
• Prepare, lodge and manage visa applications on your behalf, where you have engaged us to do so;
• Communicate with you about your matter, appointments, fees and updates;
• Respond to enquiries and provide quotations;
• Comply with our legal and regulatory obligations, including obligations under the Migration Act 1958 (Cth) and related legislation;
• Improve our website, services and client experience;
• Manage our business operations, records, invoicing and accounting.

We will not use or disclose your personal information for direct marketing without your consent, and where we do send marketing communications with consent, you may opt out at any time by contacting us using the details in section 12.

6. Disclosure of Personal Information

We may disclose your personal information to:

• The Department of Home Affairs and other Australian Government agencies, where required for your visa matter or by law;
• Third-party service providers who assist us with document storage, IT services, email, accounting or administration, under confidentiality obligations;
• Registered migration agents, education providers, skills assessing authorities, translators or other professionals involved in your matter, with your consent;
• Professional advisers such as accountants or auditors, where reasonably required;
• Any other person or body where you consent, or where we are required or authorised by law.

7. Overseas Disclosure

Some of our service providers, including cloud-based email, document storage and website hosting services, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps under APP 8 to ensure the recipient does not breach the APPs in relation to that information.

8. Security of Personal Information

Under APP 11, we must take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. We use secure systems, password protection, restricted access and secure document storage to protect your information. We take reasonable steps to destroy or de-identify personal information once it is no longer required for a permitted purpose, subject to retention obligations that apply to migration records.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings. If you disable cookies, some features of the website may not function as intended. Analytics data we collect is generally not used to identify you personally.

10. Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you, and request correction of information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with APP 12 and APP 13. To make a request, please email us using the details in section 12. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request; if so, we will provide you with our reasons in writing.

11. Notifiable Data Breaches and Complaints

If a data breach occurs that is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including assessing the breach and notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

If you believe we have breached this Privacy Policy or the APPs, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.

12. How to Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy-related complaint, please contact us by email only at:

ceo@nulinemigrationau.space

We aim to acknowledge privacy enquiries within five (5) business days.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page at https://nulinemigrationau.space/privacy.html. We encourage you to review this policy periodically.